This is where you can populate reasons a patient record may be cancelled. A cancelled patient's record will not allow any appointments to be booked, no transactions to got through and no communications to be sent.

Click the Back Office & System Modules drop-down and then click on 'Maintenance' to navigate to the Maintenance module.

Click on 'Patient Information' and then 'Cancellation Reasons'.

At the bottom of the Cancellation Reasons form is the 'Add Cancellation Reasons' section.

Add the Cancellation reason, add any Notes regarding the reason and then click '+'.