There are two ways to stop i-Clarity sending Recalls to patients.

Method 1

One way to stop i-Clarity from sending recalls to a patient is by ticking the 'Stop All Recalls' box on the patient's record.

Whilst this box is ticked no recalls will be sent out from the system.

It is worth noting that this tick box is never automatically unticked by the system. So, all future recalls will be stopped until the box is unticked.

You can check at any time which patient records have this boxed ticked by running a Patient Report.

Go to Reports, Patients, Patient Reports and under the filters tick the box next to 'Recalls Stopped' and select 'Yes' from the drop-down. Then click 'Run Report'.

Method 2

Another way to stop a Recall from sending is to remove it from the Communications Pending box.

Go to the patient's record and click the 'Comms' button on the bottom left-hand side.

This will load the Recall and Communications screen as shown below.

Click the Delete button next to the communication you would like to stop and this will remove the Recall from the Pending Communications box.

If the Pending Communications box is empty, there are no recalls to send. However, when the patient attends their next appointment and a new recall is assigned to their record, this box will be repopulated ad the patient will receive a recall when they are next due.