There are two ways to stop i-Clarity sending recalls to patients.

Method 1

One way to stop i-Clarity from sending recalls to a patient is by ticking the ‘stop all recalls’ box. This can be found on the patients 'Patient Communications' tab.

Whilst this box is ticked no recalls will be sent out from the system.

It is worth noting that this tick box is never automatically unticked by the system. So, all future recalls will be stopped until the box is unticked.

You can check at any time which patient records have this boxed ticked by running a patient report.

1. Open the report module. Leave the 'patients' report option selected as in image 1 below
2. Tick the box next to the criteria ‘Recalls stopped’ and make sure yes is selected.
3. Click Run Report.

Method 2

Another way to stop a recall from sending is to remove it from the communications pending box. Again this can be found on the patients 'Patient Communications' tab.

You can do this by double clicking on the recall line you do not want to send. If this box is empty then there is no recall to send, however when the patient attends their next appointment and a new recall is assigned to their record this box will be repopulated and the patient will receive a recall when they are next due.