You can find the folder location in Maintenance.

Click the Back Office & System Modules drop-down and then click on 'Maintenance' to navigate to the Maintenance module.

Then click on 'Branch & System' and then 'Branch Full Config'.

If the word document you are saving is a recall letter the file location where you need to save the document is the Recall Communications Path.

If it is any other communication, such as a marketing letter, the file location where you need to save the document is the Adhoc Communications Path.