You may have a user who needs a different amount of time to carry out an appointment to the one that the appointment is set to. E.g. you may set an eye exam to be 30 minutes, but your pre-reg optometrist may need 45 minutes. In order that the correct amount of time is blocked out for the pre-reg, without users having to manually alter appointment times, you can create custom appointment lengths.

Click the Back Office & System Modules drop-down and then click on 'Maintenance' to navigate to the Maintenance module.

Click on 'Users' and then 'Users/Staff'. This will load the following screen.

Then click 'Custom Appointment Durations' at the bottom left of the screen. The following pop up will load.

In the 'Add Custom Appointment Durations' section, select the user you would like to edit the appointment durations for, then select the appointment type and then type in the duration you would like for that user. Then click the '+' button to add the new appointment duration.