On the Patient Record, you may notice that the patient's name is sometimes highlighted.

The patient's name will be highlighted in red if they have an outstanding balance and owe the practice money that needs to be paid for through the Point of Sale module.

The amount of money that the patient owes will also be displayed on the bottom left of the screen.

The patient's name will be highlighted in green if the patient has a refund on the system that still needs to be paid back to the patient, or a credit on the system to be used for future purchases.

The amount of money that the patient is owed will also be displayed in the bottom left of the screen.