If you are experiencing issues with a Payment Sense PDQ Terminal (NOT DOJO), the below troubleshooting guide may help to resolve the issue.

Run a test transaction through the training branch after each change.

1.    Check API and URL and TID are present in i-Clarity.

·        Go to maintenance and devices.

2.    Run a TMS Call

·         MENU X2 > F3 SUPERVISOR > ENTER PASSWORD 123456 OR 01483 > MENU > CALL TMS (Probably F4)

3.    Check Terminal ID number in i-Clarity is correct

·         The Terminal ID number is written at the top of the TMS call print out. Starting TID:

4.    Check the PDQ is in till mode

• Press F4
• Password (123456, 01483 or their own password)
• F1 for OFF
• Press the Red to reboot the terminal in standalone mode

5.    Soft reboot of the machine

·         Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off.

·        Once off, hold the enter button until the terminal powers on