When you first log in to i-Clarity a list of the patient records stored within the system will be temporarily downloaded to your computer. This list remains on your computer whilst you are logged in to i-Clarity. This means that the patient search looks through the list on your computer rather than communicating with the server, speeding up the patient search.

Any new patient records that are added after you have been logged in will not appear in the search list. In order to get these patients to appear on the search list you can click the refresh button to redownload a new patient list.