Frequently Asked Questions
Q: How do I change my password in Enterprise?
A: If you already know your password but would like to change it, load up i-Clarity and on the opening screen, click the ‘Change Password' button. Use the User Name drop-down to select your name, type in your old password, new password and re-type password. Then click ‘Change Password’. A pop-up will appear showing that the password has been changed successfully.
A: If you already know your password but would like to change it, load up i-Clarity and on the opening screen, click the ‘Change Password' button. Use the User Name drop-down to select your name, type in your old password, new password and re-type password. Then click ‘Change Password’. A pop-up will appear showing that the password has been changed successfully.
Q: How do I change my password in i-Clarity?
A: If you already know your password but would like to change it, load up i-Clarity and on the opening screen, click the ‘Change Password' button. Use the ‘User Name’ drop-down menu to select your own name. Fill in the ‘Old Password’ box with your current password and type your new password into the ‘New Password’ and ‘Retype New Password’ boxes. Then click ‘Change Password’. A pop-up box will now appear letting you know that your password has been changed successfully. You can now log in with your new password.
A: If you already know your password but would like to change it, load up i-Clarity and on the opening screen, click the ‘Change Password' button. Use the ‘User Name’ drop-down menu to select your own name. Fill in the ‘Old Password’ box with your current password and type your new password into the ‘New Password’ and ‘Retype New Password’ boxes. Then click ‘Change Password’. A pop-up box will now appear letting you know that your password has been changed successfully. You can now log in with your new password.
Q: Can I upgrade to i-Clarity Enterprise?
A: Yes! Please contact us to arrange a demo of our latest release and arrange installation in your practice.
A: Yes! Please contact us to arrange a demo of our latest release and arrange installation in your practice.
Q: What do I do if I have forgotten my password (i-Clarity)?
A: If you have forgotten your password, you will need to ask someone with Maintenance access (e.g. a manager), to change the password for you. The person with Maintenance access, will need to click on the Maintenance tab at the bottom of the screen. Use the drop-down menu at the bottom left side of the screen to navigate to the ‘User’ tab. Search through the box at the top of the screen to find the user you want to change the password for and click on them to highlight them. Once you have the user selected, input the new password into the ‘New Password’ box at the bottom right of the screen. Then click the ‘Change User’s Password’ box above it to change the password. A pop-up box will let you know that the password has been changed successfully. The person who changed the password can now log out and you can log in.
A: If you have forgotten your password, you will need to ask someone with Maintenance access (e.g. a manager), to change the password for you. The person with Maintenance access, will need to click on the Maintenance tab at the bottom of the screen. Use the drop-down menu at the bottom left side of the screen to navigate to the ‘User’ tab. Search through the box at the top of the screen to find the user you want to change the password for and click on them to highlight them. Once you have the user selected, input the new password into the ‘New Password’ box at the bottom right of the screen. Then click the ‘Change User’s Password’ box above it to change the password. A pop-up box will let you know that the password has been changed successfully. The person who changed the password can now log out and you can log in.
Q: Why would a stock movement be highlighted in pink?
A: Stock movements are highlighted in pink when there is a note attached to them
A: Stock movements are highlighted in pink when there is a note attached to them
Q: Locking And Unlocking Clinic Times - Enterprise
A: You can now lock and unlock clinic times within the diary. This is a separate feature to reserving appointments. Locking an appointment is designed to make it difficult to book an appointment in to that slot, with only the user who has locked it/ the user whose clinic it is/ a super user able to unlock it. In this respect a locked appointment is for blocking out time in the clinic that isn’t intended to be booked into, this could be for training, a visit from a rep, or lunch. Locking An Appointment To lock an appointment, right click the appointment and select 'Lock Slot & Make Unbookable'. You can then make Reserved notes to show in the diary why the time slot has been locked. After clicking 'OK', the locked slot now displays in the diary with the relevant note. Unlocking An Appointment The only users that can unlock a locked slot are the user that locked, the user whose clinic it is or a super user. To unlock a slot, right click the locked clinic slot and click 'Unlock Slot and Allow Booking'. An Unlock Appointment pop up will appear. If you are one of the three allowed users who can unlock the slot, you can enter your password and click 'Unlock'. This will then make the appointment slot available in the diary.
A: You can now lock and unlock clinic times within the diary. This is a separate feature to reserving appointments. Locking an appointment is designed to make it difficult to book an appointment in to that slot, with only the user who has locked it/ the user whose clinic it is/ a super user able to unlock it. In this respect a locked appointment is for blocking out time in the clinic that isn’t intended to be booked into, this could be for training, a visit from a rep, or lunch. Locking An Appointment To lock an appointment, right click the appointment and select 'Lock Slot & Make Unbookable'. You can then make Reserved notes to show in the diary why the time slot has been locked. After clicking 'OK', the locked slot now displays in the diary with the relevant note. Unlocking An Appointment The only users that can unlock a locked slot are the user that locked, the user whose clinic it is or a super user. To unlock a slot, right click the locked clinic slot and click 'Unlock Slot and Allow Booking'. An Unlock Appointment pop up will appear. If you are one of the three allowed users who can unlock the slot, you can enter your password and click 'Unlock'. This will then make the appointment slot available in the diary.
Q: If I personalise my i-Clarity colours and font size on one PC, will those settings carry across when I log on to another PC?
A: Almost all of the personal display settings are saved specifically to just that PC, because that depending on monitor size, working distance, brightness levels and practice location it can affect how you want your i-clarity to display, for example you may want it opening up with a larger font one PC but not on another or you may want the colourisation different in a darker room. We have a enhancement pending that will allow you to copy personalisation settings from one PC to another.
A: Almost all of the personal display settings are saved specifically to just that PC, because that depending on monitor size, working distance, brightness levels and practice location it can affect how you want your i-clarity to display, for example you may want it opening up with a larger font one PC but not on another or you may want the colourisation different in a darker room. We have a enhancement pending that will allow you to copy personalisation settings from one PC to another.
Q: What do I do if I have forgotten my password (Enterprise)?
A: If you have forgotten your password, you will need to ask someone with Maintenance access (e.g. a manager), to change the password for you. The person with Maintenance access, will need to click on the button at the top right-hand of the screen and then click on the Maintenance button. The Maintenance module will then load. Click on the ‘Users’ button the top left-hand side of the screen. Then click on the ‘Users/Staff’ button. Then click on the ‘Change Your Password’ button next to the user whose password you want to change. A pop-up box will appear. Type the new password into the ‘New Password’ and the ‘Retype New Password’ box and click ‘Change Password’. A pop-up will then appear saying the password has been changed successfully.
A: If you have forgotten your password, you will need to ask someone with Maintenance access (e.g. a manager), to change the password for you. The person with Maintenance access, will need to click on the button at the top right-hand of the screen and then click on the Maintenance button. The Maintenance module will then load. Click on the ‘Users’ button the top left-hand side of the screen. Then click on the ‘Users/Staff’ button. Then click on the ‘Change Your Password’ button next to the user whose password you want to change. A pop-up box will appear. Type the new password into the ‘New Password’ and the ‘Retype New Password’ box and click ‘Change Password’. A pop-up will then appear saying the password has been changed successfully.
Q: Defaulting Lunches As Locked/Unlocked - Enterprise
A: By default, lunches are marked as locked. However, should you wish this to be just a 'Reserved' appointment, you can do so through the Users tab in Maintenance. Click the 'Edit' button next to the user you wish to change their lunch set up. Then in the section that displays Start/Finish and Lunch Timings, tick or untick 'Lock Appointment Lunches' as preferred. Now when adding a clinic for this user in the diary, their lunches will either be Locked or Unlocked as you have selected.
A: By default, lunches are marked as locked. However, should you wish this to be just a 'Reserved' appointment, you can do so through the Users tab in Maintenance. Click the 'Edit' button next to the user you wish to change their lunch set up. Then in the section that displays Start/Finish and Lunch Timings, tick or untick 'Lock Appointment Lunches' as preferred. Now when adding a clinic for this user in the diary, their lunches will either be Locked or Unlocked as you have selected.